Service-Hotline & Remote Support
One Point of Contact. Global Support.
Unexpected downtime causes production losses and unnecessary costs. AVENTUS Remote Support provides fast access to technical experts who help analyze issues, troubleshoot problems and restore production as quickly as possible.
Through our Service-Hotline and global service network, customers receive professional support for diagnostics, troubleshooting and system optimization worldwide.
Why AVENTUS Remote Support?
Reduce Downtime. Increase Availability.
Benefits include:
- Direct access to technical experts
- Faster troubleshooting and diagnostics
- Reduced machine downtime
- Increased equipment availability
- Reduced travel and service costs
- Standardized support processes
- Global service network
- 24/5 technical availability
How Remote Support Works
Our structured service process ensures fast and efficient support whenever technical issues occur.
1. Contact the Technical Hotline
Contact our service team by phone or e-mail.
2. Initial Assessment
Our service specialists evaluate the situation and determine the level of support required.
3. Expert Assignment
The most suitable specialist from our global service network is involved based on the specific issue.
4. Secure Remote Connection
A secure VPN-based connection is established, with access granted only upon your authorization.
5. Collaborative Problem Resolution
Our experts support your team with troubleshooting, diagnostics and fault resolution to restore operation as quickly as possible.
Free Service-Hotline
Our Technical Hotline remains the central and free first point of contact.
Leistungen:
- Telephone support
- E-mail support
- Request intake and evaluation
- Initial technical assistance
- Recommended actions
- Coordination of further support measures
- 24/5 availability
Hotline-Contact
Phone: +49 2581 4591 2222
Mail: hotline@aventus.global
Remote Service Models
Remote Service Contract
Recommended for customers requiring regular support.
Benefits:
- Priority access to experts
- Faster response times
- Predictable service costs
- Increased operational security
- Long-term service availability
- Support for production-critical systems
Global access to qualified specialists
Pay-per-Case
Ideal for occasional support requests.
- On-demand expert assistance
- No long-term commitment
- Flexible support option
- Three hours of expert support included per case
Are you interested in our Remote Service Models?
We're Here to Help.
Marlon Schröer
Phone: +49 2581 45912262
Mail: m.schroeer@aventus.global
As If an Expert Were Right There with You: Visual Assistance
Show Us Exactly What You See
Our Visual Assistance service takes remote support to the next level. Using our dedicated app, you can share live video and photos directly from your machine with our service experts. At the same time, you can communicate with them via integrated voice and chat functions.
The app is easy to download, intuitive to use and enables fast, efficient collaboration between your team and our specialists.
As an alternative to a smartphone or tablet, our innovative smart glasses can also be used with the app. Thanks to voice-controlled operation, your hands remain free for other tasks while staying connected with our experts. For hazardous environments, smart glasses are also available in an ATEX-certified version.
Our experience shows that many issues can be analyzed and resolved through our digital service solutions, eliminating the need for an on-site service visit. This helps reduce downtime, save valuable time and lower service costs.
Don't lose valuable production time. Use AVENTUS Visual Assistance for faster troubleshooting and efficient problem resolution.
48231 Warendorf